Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at help@sycamotrecustom.com. Please note that returns will need to be sent to the following address: Aykosan 4'lu C Blok, No:211 Basaksehir/Istanbul Turkey 34490
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at help@sycamotrecustom.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Made-to-Order Leather Desk Mats
All of our leather desk mats are handcrafted and made to order, whether you choose one of our standard sizes or request custom dimensions. Each mat is individually produced specifically for your order.
For this reason, we do not accept returns or exchanges on our leather desk mats unless there is a manufacturing error or an issue caused by us, such as incorrect dimensions or receiving a different color than the one ordered, subject to applicable consumer protection laws.
Dimensional Variations
As our products are handcrafted and leather is a naturally flexible material, slight variations in dimensions may occur. Minor dimensional differences are considered normal characteristics of handmade leather products and are not considered manufacturing defects or valid reasons for returns.
Leather Colors and Samples
Please note that leather colors may appear slightly different in person due to screen settings, lighting conditions, and the natural characteristics of leather. These minor visual differences are not considered manufacturing defects.
To ensure you're happy with your color choice, we recommend purchasing our leather swatch set before placing your order. This allows you to see and feel the actual leather colors, textures, and finishes in person.
You can purchase our leather swatch set here.
If you have any questions or concerns about your order, please don't hesitate to contact us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@sycamotrecustom.com.