FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What is your return policy?
We accept returns for unused items within 30 days. Please note that personalized products, including custom-sized items, cannot be returned unless there’s a manufacturing defect.
How long does it take to receive an order?
Standard orders ship within 2-4 business days. Shipping times vary by country but generally take 2–4 days. You can check out our shipping policy for more detailed information.
Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times and fees depend on your location.
Are there any customs fees for international orders?
For international orders, any applicable customs duties, taxes, or fees are the responsibility of the customer. These fees may vary based on the destination country. Below are some general guidelines:
- USA: Under 800 USD, there will be no tax.
- EU: Around %20 VAT may apply. Contact us for more information.
- Canada: Custom taxes range between 0%-20%. Contact us for more details.
- Oceania: Under 1000 AUD, there will be no tax.
- UAE: Custom taxes range between 0%-5%.
If your order above these numbers or if you need more specific information, please contact us.
Orders
Below are some of are common questions about orders
What materials are used in your office accessories?
We use only premium full-grain and top-grain leather, known for its durability, smooth finish, and timeless elegance. Additionally, we incorporate high-quality support materials, fabrics, and accessories to ensure superior performance and a refined finish.
Are the products handcrafted?
Yes, all our products are meticulously handcrafted by skilled artisans, ensuring exceptional quality and attention to detail.
Can I order a custom size?
Yes, we offer custom sizing for select products to meet your specific needs. Contact us with your requirements, and we’ll be happy to assist you.
Can I personalize the products?
Yes, we offer customization options such as monogramming or engraving to make your accessories uniquely yours.
Do you offer corporate gifting options?
Absolutely! Our leather accessories can be customized with logos or personalized details, making them perfect for corporate gifting. We also provide special pricing for bulk corporate orders—please contact us for a quote tailored to your needs.
Products
Below are some of are common questions about orders
Are your products environmentally friendly?
We are committed to sustainable practices and source our leather responsibly, ensuring minimal environmental impact.
How should I care for my leather accessories?
To maintain your leather’s beauty, wipe with a soft, damp cloth and use a leather conditioner occasionally. Avoid prolonged exposure to water or direct sunlight.